Privacy Policy & Terms and Conditions

Effective Date: March 31, 2025

Introduction

At Joanna Egan Counseling, we respect and are committed to protecting your privacy. This privacy policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your information. We understand the sensitive nature of therapy and are committed to maintaining the confidentiality of your personal and health information.

Information We Collect 

We may collect the following types of information:

  1. Personal Information: This may include your name, address, phone number, email address, date of birth, emergency contact information, and payment details.

  2. Health Information: This may include information regarding your medical history, mental health status, treatment history, diagnosis, therapy notes, and any other health- related information you provide.

  3. Session Data: Information related to the therapy sessions, including notes and records of your discussions, assessments, and progress in treatment.

How We Use Your Information

We use the information we collect to:

  1. Provide therapy services.

  2. Schedule and manage appointments.

  3. Process billing and payment.

  4. Maintain your medical records in compliance with applicable laws and regulations.

  5. Communicate with you about your appointments, treatment plans, and other relevant matters.

  6. Comply with legal and ethical obligations.

How We Protect Your Information

We take the privacy and security of your information seriously. We use physical, electronic, and administrative safeguards to protect your personal and health information from unauthorized access, use, or disclosure.

  1. Encryption: All electronic records and communications are stored in encrypted systems.

  2. Access Controls: Only authorized personnel with a legitimate need to access your information are allowed to do so.

  3. Confidentiality: We are bound by professional confidentiality standards, and any information shared within the therapy process will not be disclosed to others without your consent, except as required by law or in certain emergency situations. 

    • Limits to Confidentiality: life threatening emergency, child abuse reporting, adult abuse reporting, serious threat to health or safety.

    • Text HELP for assistance

Uses and Disclosure of Information 

Routine Uses and Disclosures: Opt-in users will receive phone calls, text messages and emails for appointment scheduling and reminders. Frequency of communication based on the need of the practice and the need of the client. Users will receive messages weekly or as needed based on their appointments. Message and data rates may apply.

We will not disclose your personal or health information without your written consent, except in the following situations:

  1. Legal Requirements: If required by law, such as in response to a subpoena or court order.

  2. Emergency Situations: If your safety or the safety of others is at risk, we may disclose information to appropriate authorities.

  3. Other Providers: If you request us to share information with other healthcare providers involved in your care (e.g., your physician).

Your Rights Regarding Your Information

You have the following rights concerning your personal and health information: 

  1. Access to Information: You may request a copy of your records, including your treatment notes, subject to certain legal restrictions.

  2. Amendment of Information: You may request to correct or update any information we have about you that is inaccurate or incomplete.

  3. Confidentiality: You may request that certain information be kept confidential or not disclosed to specific parties.

  4. Revocation of Consent: If you have provided consent to share information with others, you can withdraw that consent at any time in writing. To unsubscribe or file a complaint, please contact the practice owner, Joanna Egan at joanna@joannaegancounseling.com.

  5. Opt-Out Rights: you have the right to opt out of receiving text messaging or email communication at any time. To stop receiving messages, text STOP to unsubscribe.

Data Retention

We retain your personal and health information for as long as required by law and ethical standards. After this period, we will securely destroy or anonymize your records.

  • Data Sharing: Personal or mobile information will not be shared with third parties for marketing purposes under any circumstances.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.

Contact

If you have any questions about this privacy policy or how we handle your information, please contact us.